CUSTOMER CARE

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About Us
Hopscotch Kids Clubhouse
Gift Packaging
Shipping
Order Tracking
Return Policy
Our Privacy Policy

Gift Packaging

Hopscotch Kids offers gift wrapping, included with a personalized gift card. Gifts are wrapped in our brightly colored tissue paper and a kraft box, and finished off with a beautiful ribbon. Your gift message is hand written on a Hopscotch Kids gift card and tucked inside the gift box. Gift boxes are then shipped in a larger box to protect your gift packaging during shipment. The cost for our gift wrap service is $4.99.

We can also personalize any order to suit your needs, just contact us with your request. Make sure that you include your contact phone number and email for any questions we may have.

If your package is a gift but you do not wish to purchase gift packaging, you can send a complimentary gift message that will be printed on the packing list that is included with each order.

Prices are never printed on packing lists so these also serve as gift receipts.

Shipping

We currently ship to the 50 USA states. We can ship internationally, however please contact us with this request. We cannot ship to PO Boxes or APO/FPO addresses.

Shipping Costs

Purchase Amount	Standard Shipping	3-day Shipping	2-day Shipping	Overnight
$0.00 - $50	$7.95	$12.95	$14.95	$23.95
$50.01 - $100	$9.95	$14.95	$16.95	$25.95
$100.01 - $150	$11.95	$16.95	$18.95	$27.95
$150.01 - $200	$13.95	$18.95	$20.95	$29.95
$200.01 - $250	$15.95	$20.95	$22.95	$31.95
$250.01 - $300	$17.95	$22.95	$24.95	$33.95
$300.01 +	$19.95	$24.95	$26.95	$35.95

Standard shipping (arrives within 5 - 10 business days)

Your order should arrive within 5 to 10 business days after you place your order.

Three-Day shipping (arrives within 4 business days)

Your order should arrive within 4 business days after you place your order. Orders take 24 hours to process and 3 business days to be delivered. Three-day orders have priority status for processing. If order is placed prior to 10 am it will ship the same day.

Overnight shipping (arrives within 2 business days)

Your order should arrive within 2 business days after you place your order. Orders take 24 hours to process and 1 business day to be delivered. Overnight orders have priority status for processing. If order is placed prior to 10 am it will ship the same day.

Order History & Tracking

To track your package just sign in and click on my account. In my account you will see your order history by date or order number. This lets you browse your order history and track the status of any of your orders. Tracking is real-time and will show information provided by the carrier.

General Return Policy

Hopscotch Kids stands behind each of their products. We are confident you will enjoy our products, but if you are not satisfied with our products at the time you receive it, or if our products does not perform to your satisfaction, return it to the store you bought it from or to Hopscotch Kids for a credit, exchange or refund*. *Refund is available if product was purchased on HopscotchKids.com only.

Returns for items purchased from a retailer other than HopscotchKids.com

If you purchased your items from one of our retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

Sale Item Return Policy

Items purchased on sale are not eligible for returns or exchanges. Items not returnable/exchangeable are marked as such on each product page of our website.

Can I return a gift?

Gifts purchased from the HopscotchKids.com are eligible for exchanges or for a credit on the Hopscotch Kids website.

Return Instructions

Send the product to us within 30 days of purchase with a copy of the original invoice. Please provide the following information about yourself: name, address, phone number, and email address. Be sure to state reason for return, action to be taken (credit or replacement) and place everything in one box and return it to us.

For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Hopscotch Kids is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

Once the original item(s) are received at Hopscotch Kids, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2-3 weeks for Hopscotch Kids to refund your credit card upon receipt.

Please mail your return package to:
Hopscotch Kids
Attn: return/exchanges
3410 N. 45th Place
Phoenix, AZ 85018

If you have any questions about a return, please do not hesitate to contact us at customercare@hopscotchkids.com .

Availability

We will inform you as soon as possible, by e-mail, where an item is out of stock, and you can then choose an alternative item or decide if you wish to proceed with your order.

What if my question isn't answered here?

If you cannot find the answer to your question you are always welcome to contact us at customercare@hopscotchkids.com . Please be sure to leave your email address and phone number and best time of day to return your call.